Customer Service

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Venario is committed to providing our customers with exceptional customer service. We encourage you to call our Customer Service Department with any questions or concerns. PHONE: (239) 703-7215. FAX: (239) 690-7439. Our regular business hours are Monday - Friday, 9:00AM-5:00PM, Eastern Time. You may contact us 24/7 at customerservice@venario-usa.com.

 

 

Some of our most frequently asked questions are summarized below:

Venario sells direct to specialty boutiques and retail fashion stores across the country. If you are a buyer and wish to carry Venario in your boutique or store, please call us @ (678) 909-3355 during regular business hours, Monday - Friday, 9:00AM-5:00PM, Eastern Time, or send us an email at customerservice@venario-usa.com.

Long valued by discerning customers from the continents of Europe and South America to countries across the globe, boiled wool is the product of a centuries-old technique which has been handed down and refined throughout the ages. Knitted wool is exposed to a washing process of heat and water and shrunk to become a soft, felted fabric that is lightweight but dense, highly durable and wonderfully warm. It has two-way stretch for freedom of movement. Boiled wool fabric is water, wind and soil resistant, combining the suppleness of a knit with the shape retention of a woven fabric.

  BOILED WOOL vs SYNTHETICS
Chemical-Free, Eco-Friendly check    
Natural Fibers, Breathable Fabric check    
Climatic Control Properties, Moisture Wicking check    
Softer, More Resilient and Durable check    
Warmer, Maintains a Constant Climate Control check    
More Wind-Resistant check    
More Water-Resistant check    
Two-way Stretch, Superior Shape Retention check    

Cotton, one of the oldest and most used natural fibers, is harvested from the cotton plant. It is often spun into yarn or thread used to make fabric that is soft and breathable, either by itself or blended with other natural or synthetic fibers.

Our designer ladies shirts are made of 100% cotton, as well as a blend of 97% cotton and 3% Spandex. With natural cotton fibers, our ladies blouses have a soft, breathable fabric that that promotes comfort and style.

Spandex is a strong, synthetic fiber that possesses excellent stretch and recovery, with resistance to abrasions and body acids. It is always used in a blend with another fiber, such as cotton. Also known by other brands or names, such as Lycra or elastene.

Our designer ladies shirts are made of 100% cotton, as well as a blend of 97% cotton and 3% Spandex. With natural cotton fibers, our ladies blouses have a soft, breathable fabric that that promotes comfort and style.

Venario is a green company committed to producing top quality ladies wool coats and designer wool fashion in an environmentally-conscious manner. In order to safeguard the factory workers and protect our ecological system, we have procedures in place to ensure that our high standards for excellent workmanship and a chemical-free process are maintained.

Using 100% Virgin wool from Australia, Venario's high-end designer wool jackets and boiled wool fashion apparel are processed in an organic manner using heat and water, without the use of harmful chemicals. We have stringent requirements to which our suppliers must adhere, using biodegradable materials in a chemical-free process. We have an independent testing agency perform various internationally-standardized tests to certify that the buttons we use on our ladies wool coats and designer wool apparel are hypoallergenic and free from nickel content that can cause skin allergies and irritations.

Click Here to View Our Certified Test Results

First of all, please refer to the care instructions on the label of your specific Venario designer wool garment.

We do not recommend extensive dry cleaning of our boiled wool apparel, as the wool contains natural oils that protect the fiber. The harsh chemicals used during dry cleaning can break down these oils and eventually diminish the elegant luster of this unique fabric.

Hanging your garment in a steam-filled bathroom can eliminate musty odors and wrinkles. Within only a few hours the garment will smell naturally fresh; and the exposure to humidity will greatly reduce the effect of wrinkles, thanks to the resilience and form recovery characteristics of the natural wool fabric.

Boiled wool apparel worn on the skin can be hand-washed, as needed, in lukewarm water. We highly recommend using a special wool detergent. Turn the garment inside out and gently move the item through the water, avoiding any rubbing, stretching or wringing of the fabric. Gently squeeze out the water and then roll the garment up in a bath towel to gently remove any excess water. Lay flat to dry. When almost dry, you may gently steam your Venario wool garment from the wrong side (iron temperature setting on # 2). Use a damp dish towel between the fabric and iron to avoid scorching and use a tapping rather than an ironing motion.

Don't launder your Venario wool apparel in a top-loading washing machine with an agitator, as this can cause excessive felting of the wool. However, there are modern front loading washing machines which offer a special "wool cycle that gently rocks the material back and forth. To dry the garment after machine washing, follow the same instructions listed for hand washing.

We recommend not drying our boiled wool apparel in a dryer, since exposure to motion and heat could cause excess felting of the fabric.

Again, always refer to instructions listed on the care label of your garment for cleaning.

Ladies designer wool jackets and other fashion garments by Venario are made of pure virgin wool from Australia. The natural wool fibers are processed chemical-free to create a light supple fabric that is soft to the skin, without the itchiness of regular wool. Incredibly strong and exceedingly resilient, Venario's designer wool garments stretch with movement, yet retain their shape over the years with remarkable ease. The natural fibers form a highly durable felted fabric that is soil, wind, and water resistant, with special climatic characteristics comparable to a modern micro fiber. The boiled wool fabric maintains a constant temperature inside, as the natural wool fibers wick moisture and sweat away from the skin. The lightweight fabric of Venario's designer boiled wool coats, ladies jackets and fashionable wool apparel is soft and stylish. Venario's wool coats and fashion garments will keep you warmer in cold weather than heavier-weight fabrics. The natural fibers of boiled wool have an exceptional ability to block the chill of wind and moisture outside, while maintaining a constant temperate zone of cozy warmth inside with a naturally breathable comfort.

There is a 8 pieces minimum quantity order for Blouses only.

We extend Net 30 upon approval. Please contact customer service to receive info on credit approval.

We accept credit cards and checks.

We are able to offer shipping costs using VENARIO discounted rates for your benefit. Your wholesale order will ship via UPS Ground. Expedited shipping is available at an additional cost. We will pass on the exact shipping charge based on your location.

Pending order verification and credit approval, orders placed prior to 5pm Eastern Time, Monday-Friday, usually ship the next business day from our warehouse in Kennesaw, GA.

Currently, we ship only to addresses in the United States.

All Sales are final. Only defective merchandise will be refunded in full.